Phishing attacks are one of the most common cyber security threats that businesses face. In fact, they account for two-thirds of all data breaches. With that in mind, it is critical that employees receive regular training on how to spot phishing emails and what to do if they encounter them.
One of the most effective ways to deliver phishing training is by using simulated phishing emails. These emails look very similar to real ones and are sent to employees to see if they click on them or enter any sensitive information. This way, companies can monitor their employees’ behavior and identify risk levels.
Ideally, a phishing training tool should include an email reporting system that allows employees to report a simulated phishing attack. Depending on the type of tool, this may be done by forwarding the email to a specific company email address or by clicking on a “report as phishing” button within the employee’s email client. The reporting system should also allow for employees to receive feedback on the effectiveness of their phishing detection and response skills.
Another important feature is a learning management system that delivers phishing awareness training to employees at the point of need. This type of approach can help reduce the time and effort needed to administer phishing training, and it is especially useful for high-risk employees (e.g., C-suite executives).
To increase the likelihood that employees will retain antiphishing training knowledge, it is important to keep phishing tests and training sessions recurring over time. While it is difficult to determine the exact amount of time that it takes for phishing knowledge to degrade, most studies agree that it is best not to wait more than five months between training sessions.
In addition, a phishing awareness training tool should support an automated progression system that tracks and measures user progress. Ideally, this should take users’ personal traits and cognitive processes into account in order to maximize the impact of their phishing awareness training.
A phishing training tool should be integrated with other cybersecurity tools to provide a holistic picture of an organization’s threat landscape. This will enable employees to be trained and tested on a more granular basis, reducing the number of high-risk employees and lowering the overall risk of the organization.
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